I got an email today telling me that several publishers are going to be sending me money to make up for screwing over me (their end customer), to try to stop Amazon’s Kindle editions from eating into their hardback prices. They did this by refusing to allow Amazon to sell the ebooks unless they did… Continue reading Amazon and the agency model
Category: Rant
In Praise of Lynne – An Open Letter To US Airways
Dear US Airways, We need to talk about your customer service. I lost something on one of your flights two weeks ago. Trying to report it, never mind find out if it was found has been a torturous process that has left me in tears no less than three times. Your phone system repeatedly routed… Continue reading In Praise of Lynne – An Open Letter To US Airways
Health Care Reform for US – Why We Must Have It
I’m taking on one of the many, many myths about what will happen in the US if we have health care reform. Just one, but I think it’s one of the two or three most powerful and it says:
“If we change the system we’ll end up having to pay more.”